OUR POLICY
Hello customers!
If you have an issue with your order, we will work diligently to resolve each situation on an individual basis. As we genuinely love all of our customers, it is our goal to maintain your expectation and satisfaction for customer retention. Please do not hesitate to contact us if you have concerns at contactus@neverforsakn.com. In resolving your issue, we ask that the merchandise not be worn, altered or washed. We will work expeditiously to resolve any concerns that you have.
SHIPPING/TRACKING
When your order begins processing, you should receive a separate email with your tracking information. If you do not receive this email once your order is placed, please contact us at contactus@neverforsakn.com. There may be a slight delay with USPS (United States Postal Service) updating the tracking link and information. We want to keep you abreast with what is going on with your package.
INTERNATIONAL ORDERS
If you are placing an international order, all international packages are subject to Customs, Duties, and Search. There may be Duties, Taxes, Customs Fees and any additional fees encountered during the shipping process. Customers, unfortunately we are not responsible for these incurred fees. If you refuse to accept the fees and the package is determined unclaimed, denied or otherwise refused, we apologize and regret that we will not be able to provide a refund or reship the order since it would have already been shipped. For APO or FPO military addresses, transit times may be prolonged due to government clearance protocol. We believe that it is every customer’s right to understand how this process works. Thank you in advance!
PROCESSING TIME
Please allow 24 – 48 hours for order processing before an order ships although we usually ship your order the same day or next business day.
ITEMS SHOW DELIVERED, BUT NO PACKAGE
If your order indicates that it has been delivered, but your package has not arrived, please contact your local USPS (United States Postal Service) post office and not the USPS hotline. Your local post office will be able to provide faster service. Please provide the tracking number. The USPS will be able to provide further details concerning your package and is the responsibility of the local facility to come up with a resolution for your case.